Crazy Theatre VP Tells Woman “Go F***k Yourself.”

I’m writing this blog in response to the situation between Sarah Kohl-Leaf and the VP of St. Croix Falls Cinema 8. If you haven’t heard, the incident started when Sarah, a Minnesotan woman, had a bad experience with the theatre in St. Croix Falls, WI.

Sarah and her husband had a bad experience at the theatre for a couple of reasons. First, because of the dated equipment the theatre doesn’t accept credit or debit cards and Sarah didn’t have cash. So Sarah tried the ATM, and it was out of money! Thanks to a friend with a check (this must be one of the only movie theatres in the world that still takes checks!) Sarah and her husband were able to see the movie on time without having to go to another ATM.

So, Sarah and her husband sat down to enjoy Shutter Island (Which I just saw and it was great, but you have to watch it from the beginning). A few minutes into the movie a staff member came in and announced that there were eight people watching the movie who didn’t pay to be in there. So the lady on the staff went around and checked everybody’s ticket stub. When she couldn’t find all of the perpetrators she went and got another staff member and continued the search. The point is the paying customers missed the first half hour of the movie because of this.

When Sarah got home she sent an email to Cinema 8 to inform them of her “horrible experience.” The email that Sarah sent is actually much more polite than one I would have sent in her situation. She simply explains her bad experience at the movies.

Steven J. Payne, the VP of Cinema 8, is the man who responded to Sarah’s initial e-mail. Here is a copy of the email Mr. Payne sent Sarah from twincities.com:

From: Steven J. Payne
To: Sarah Kohl-Leaf
Sent: Sun, February 21, 2010 12:57:00 AM
Subject: Re: Horrible Experience
Sarah,
Drive to White Bear Lake and also go f**k yourself. If you dont have money for entertainment, get a better job, and don't pay for everything on your credit or check card. You can also shove your time and gas up your f*****g a**. Also, find better things to do with your time. This email is an absolute joke. We don't care to have you as a customer. Let me know if you need directions to white bear lake.

Steven

Steven J. Payne - Vice President
Evergreen Entertainment
929 Old Highway 8 NW
Suite 200
New Brighton, MN 55112

CLICK HERE TO SEE THE WHOLE SERIES OF EMAILS BETWEEN MRS. KOHL- LEAF AND CINEMA VP STEVEN PAYNE


This is insane, what kind of VP talks to a paying customer like that?
This response was so bad that Sarah started a Facebook page for fans of Boycotting the Cinema.

Click here to visit Sarah's FB page

Look at the amount of fans! This page has more fans than the population of St. Croix Falls.

I think that Sarah’s choice to Boycott the Theatre through Facebook is well within her rights. I am completely on her side. If a VP of a theatre talked to me like that there would be a problem.

It’s a great use of Facebook because it’s the most popular social media platform. She has a right to share her experience with the world, it’s not her fault that Mr. Payne responded like he did. It’s a good thing to put on Facebook so the other residents of that area can see it and decide for themselves if they want to support Mr. Payne’s movie theatre or not.


Here are a couple more links:

FB page in favor of VP Payne

More Info